You are entitled to request for refund within 7 days with a valid statement to justify the request.
The deadline for return of product/s is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement sent via e-mail contact@thesinco.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last seven (7) days
The goods are in the original packaging
To maintain the quality and hygiene of our products, the following items are not eligible for return or exchange:
Worn or Used Items
Items that show signs of wear, washing, or damage after delivery
Items Without Original Packaging or Tags
Missing hang tags, neck labels, product bags, or other packaging elements
Sale or Final Clearance Items
Products marked as final sale, clearance, or non-returnable at checkout
Customized or Personalized Pieces
Items with special embroidery, name tags, or custom alterations
Returns Beyond the Allowed Period
Any return request submitted beyond 7 days (or your defined return window) from the delivery date
Stained or Altered Goods
Products returned with stains (makeup, deodorant, etc.), odors, or that have been resized or altered
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
L19 B26, Granada Street, Teomora Phase 4, Brgy. San Gabriel, San Pablo City, Laguna 4000
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@thesinco.com
Returns and Refunds
Contact Us
